Bright botanicals for a joyful home

Privacy Policy

Last updated: June 6, 2026

Willow & Ash Apothecary (“we”, “us”, “our”) is committed to protecting your privacy. This policy describes how we collect, use, and protect your personal information.

1. Information we collect

We collect personal information such as your name, email address, shipping address, billing details, and order history when you make a purchase or sign up for our newsletter.

2. How we use your information

We use your information to process orders, communicate with you, improve our products, and send promotional emails (only with your consent).

3. Sharing of data

We do not sell or rent your personal data. We share information only with trusted service providers: payment processors (Stripe, PayPal) and shipping carriers (USPS, UPS).

4. Data security

We implement industry‑standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

5. Your rights

You may request access, correction, or deletion of your personal data by contacting us at privacy@willowandashapothecary.site.

6. Contact us

If you have questions about this Privacy Policy, please contact us at privacy@willowandashapothecary.site or call +1 (423) 721-9018.

Terms of Service

Effective date: June 6, 2026

By accessing or using the Willow & Ash Apothecary website, you agree to be bound by these Terms of Service.

1. General conditions

We reserve the right to refuse service to anyone for any reason at any time. You may not use our products for any illegal or unauthorized purpose.

2. Products & pricing

All product descriptions and prices are subject to change without notice. We strive to display accurate colors, but your monitor may show slight variations.

3. Orders & payment

We accept major credit cards and PayPal. After placing an order, you will receive a confirmation email. We reserve the right to cancel any order if fraud is suspected.

4. Shipping & delivery

We ship within the United States. Standard delivery: 3–7 business days. Shipping costs are calculated at checkout. Free shipping on orders over $50.

5. Returns & refunds

If you are not completely satisfied, you may return unused products within 14 days of delivery for a full refund (excluding shipping costs). Contact support@willowandashapothecary.site for return instructions.

6. Limitation of liability

To the fullest extent permitted by law, Willow & Ash Apothecary shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

7. Contact

Questions about these Terms should be sent to legal@willowandashapothecary.site or call +1 (423) 721-9018.